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Jobs at Call-Em-All

Customer Experience Champion

Location: Frisco, TX

Department: Customer Experience

Type: Full Time

Min. Experience: Entry Level

Your work will help people stay connected

Call-Em-All helps people communicate valuable information to their organization. Every month, millions of important phone calls and text messages are sent using our web-based applications. With a focus on great customer experience and a strict responsible use policy, we help our customers deliver messages that people actually want and need. Picture important messages to employees, students, or congregations and not marketing or political messages.

Our Culture

We are a small tight-knit team, so you'll get a chance to wear many hats and directly impact the direction and success of Call-Em-All. As our company grows, many different opportunities, experiences, and challenges will present themselves. You’ll work with a team that believes that success is measured by more than the bottom line, but we do maintain a healthy bottom line, too. Our company is self-funded and a proud member of the Small Giants community.

Want to know what we believe in? Read Our Manifesto (https://www.call-em-all.com/manifesto)

Call-Em-All is the proud recipient of the following awards: Dallas Business Journal Best Places to Work 2014 & 2016, Inc Magazine Best Workplaces 2017, Best Companies to Work for in Texas 2018.

 

Customer Experience Champion

  • Represent Call-Em-All as the first point of contact when customers reach out through phone, chat, or email.
  • Able to handle a variety of scenarios, such as answering questions, providing training, sharing best practices, or troubleshooting technical issues - with patience and empathy.
  • Act as the voice of the customer by sharing customer stories and feedback with the rest of the organization.
  • Take ownership of the customer experience and work closely with the product, marketing, and engineering teams to identify improvements.
  • Proactively engage with customers to understand their specific needs and offer solutions.
  • Participate in an after-hours support rotation with your fellow team members to meet our commitment to provide 24/7 customer support.

 

As our Customer Experience Champion, you will be the first responder to most of our customer requests. You’ll work alongside a highly engaged Customer Experience team that truly cares about our customers and our company. Our clients love us, and with a commitment to compassion, authenticity, and shared excellence, you will be a huge part of continuing our success.

We’re looking for someone who is passionate about providing a unique and memorable customer experience and has what it takes to make that experience a reality.  If this opportunity sounds like what you’ve been looking for, we’d love to hear from you.
 

Benefits

  • Competitive Salaries
  • Profit Sharing
  • Health & Dental/Vision Insurance (100% of premiums paid)
  • 100% 401k match on 6% of your salary, immediately vested
  • Group Life & Disability Insurance
  • Flexible Vacation Policy 
  • Paid cell phone service with new phone allowance every two years
  • Paid gym memberships or equivalent
  • Casual dress (we want you to be comfortable)
  • Endless learning possibilities
  • Fully stocked kitchen with drinks and snacks
  • Jedi ping pong training
  • Company sponsored recreational teams
  • Continuing education budget
  • Flexible work hours
  • Sit/stand desks
  • Matching charitable contributions to 501c3
  • Community involvement programs
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